The state should make digital infrastructure the sole mandatory channel for government service delivery, replacing offline alternatives entirely.
Aaj ki is mahatvapurna debate ka vishay hai — kya sarkar ki sabhi sevaon ka primary channel mandatory digital infrastructure hona chahiye, ya nahi. Yeh sawaal lakho naagirkon ke adhikaron aur pahunch se seedha juda hua hai, isliye main chahti hoon ki dono taraf apne tark bahut soch-samajhkar rakhein. Toh ab main Counsel Aarav se nivedan karti hoon ki woh apna paksh prastut karein.
My lord, main yeh argue karunga ki mandatory digital infrastructure ko government service delivery ka primary channel banana na sirf ek niti-vishay hai, balki ek sthaapit kanuni dayitva bhi hai — kyunki Jharkhand Electronic Service Delivery Act 2011 ka Section 3(1) spasht roop se kehta hai ki har competent authority ka yeh kartavya hai ki woh apni sabhi public services ko electronic mode mein deliver kare, aur Section 3(2) ke tahat yeh samay-seema bhi nishchit ki gayi hai. Yeh koi optional suggestion nahi — yeh ek statutory duty hai jo poore government machinery par lagoo hoti hai. Main maanta hoon ki jab ek state-level Act yeh primary channel mandate karta hai, to national level par bhi isi model ko apnaana niti-sambandhi vivek ka nahi, balki kanuni zaroorat ka sawaal hai.
Ref: Jharkhand Electronic Service Delivery Act 2011 · Section 3
My lord, main is motion ka poora vipaksh karti hoon — kyunki 'mandatory' aur 'primary channel' kehna ek aisa blanket mandate hai jo India ki ground reality se bilkul alag hai. Jharkhand Electronic Service Delivery Act 2011 ke Section 3(2) ke proviso ko hi dekhen — woh khud kehta hai ki agar koi service electronic mode se deliver karna feasible nahi hai, to Government notification jaari karke use exempt kar sakti hai; yani khud kanoon ne ye maana hai ki digital delivery universal aur mandatory nahi ho sakti. Aur Section 3(3)(b) mein 'assisted access' ka provision isliye rakha gaya hai kyunki legislators jaante the ki ek bada varg — poor, rural, disabled — direct digital access se bahar hai, to aisa system unhe exclude karega, include nahi.
Ref: Jharkhand Electronic Service Delivery Act 2011 · Section 3
My lord, vipaksh kehta hai ki digital infrastructure sab ke liye ready nahi hai — lekin Jharkhand Electronic Service Delivery Act 2011 ka Section 3(2) seedha kehta hai ki sabhi public services electronic mode mein deliver ki jaayengi, aur Section 3(3)(b) khud 'assisted access' ka provision deta hai taaki koi bhi peeche na rahe. Toh digital-primary channel ka matlab exclusion nahi hai, My lord — balki yeh ek structured, inclusive transition hai jisme government ki zimmedari khud statute mein likhi hui hai. Maharashtra Right to Public Services Act 2015 ka Section 7 bhi yahi confirm karta hai ki IT ka upyog public services delivery mein mandatory design element hai, optional nahi.
Ref: Jharkhand Electronic Service Delivery Act 2011 · Section 3; Maharashtra Right to Public Services Act, 2015 · Section 7
My lord, paksh ne jo 'digital by design' ka argument diya, woh A1 yaani Telecommunications Act 2023 ki Section 53 se hai — lekin us provision ka mandate sirf us Act ke implementation par hai, yeh koi universal service delivery obligation nahi hai; is misreading ko main saaf tod deti hoon. Asal jawab A3 mein hai — Jharkhand Electronic Service Delivery Act 2011 ki Section 3(2) ka proviso khud kehta hai ki agar electronic mode se service dena feasible nahi, to Government notification jaari karegi, matlab kanoon ne khud hi is 'mandatory primary channel' ke ek-taraafa concept ko reject kiya hai. Isiliye My lord, jab kanoon khud flexibility aur alternatives ko preserve karta hai, to hum digital infrastructure ko 'mandatory primary channel' nahi bana sakte — yeh motion ka core demand hi statute ke viruddh jaata hai.
Ref: THE TELECOMMUNICATIONS ACT, 2023 · Section 53; Jharkhand Electronic Service Delivery Act 2011 · Section 3
Bahut achha — dono pakshon ne apne tark pesh kar diye. Ek taraf yeh dava tha ki digital infrastructure ko primary channel banana ek constitutional aur statutory zimmedari hai, jisme Jharkhand Electronic Service Delivery Act 2011 ki Section 3 jaise provisions clear mandate dete hain; doosri taraf yeh chinta rahi ki bina poori connectivity aur digital literacy ke 'mandatory' channel banana marginalized nagrikon ke access ke adhikar ko khatm kar sakta hai. Main koi faisla nahi sunaungi — lekin ek balanced legal suggestion zaroor dungi: sarkar ko digital delivery ko primary channel banana chahiye, lekin Jharkhand Act 2011 ki Section 3(3)(b) ki tarah 'assisted access' ka guaranteed fallback provision saath rakhna chahiye, taaki koi bhi naagrik sirf digital gap ki wajah se sarkaari seva se vanchit na rahe. Ab citizens se gujarish karungi — aap dono pakshon ke tark sunkar apni raay rate karein aur yeh batayein ki aapke liye nyayasangat hal kya hoga.
Ref: Jharkhand Electronic Service Delivery Act 2011 · Section 3